Your stay, considered
FAQs
A few things to know before your stay.
What are check-in and check-out times?
Check-in is from 3:00 PM and check-out is by 12:00 noon. Early arrival and late departure are subject to availability.
Is breakfast included?
Breakfast is included with selected rates and packages. Your booking summary clearly shows whether it is included.
Can the hotel arrange airport transfers?
Yes. Private airport transfers can be added to a reservation or arranged with the concierge at least 12 hours in advance.
Is parking available?
Complimentary valet parking is available for resident guests, subject to space.
Can children stay in the rooms?
Yes. Occupancy limits vary by room. Children aged five and under stay free when sharing existing bedding.
Is step-free access available?
Public areas are served by lifts and step-free routes. Contact reservations before arrival for a room matched to specific access needs.
How do cancellations work?
Flexible rates can be cancelled until 3:00 PM one day before arrival. Advance-purchase rates are non-refundable.
How do I enquire about an event?
Email events@fivestarhotel.local with your preferred date, guest count, and event style. The events team will respond with suitable spaces and menus.
Where can I check room availability?
Use Book Now and select your dates and guest count. Available rooms, rates, and booking conditions appear in the booking flow.